Terms and Conditions

Refunds and transfers

Once you have bought a ticket, it can't be refunded or returned unless the event is cancelled or postponed, unless in extreme circumstances. We can't cancel or refund any travel or accommodation you may have arranged to attend the event, even if the event is cancelled or postponed. You will need to cancel your flights, train tickets and accommodation yourself.

You can, however, transfer your ticket to a friend or colleague if you can't make it to Converge. Just drop us an email at community@zeroheight.com at least 12 hours before the end starts, and we'll organise a name switch free of charge. If you'd like to donate your ticket as a scholarship ticket, that can also be arranged.

Rules and regulations

You need to follow our venues' rules and regulations as well as the code of conduct. You will also comply with all reasonable safety and any other announcements whilst attending the event, whether this is given by the venue or a Converge or zeroheight employee.

We have the right to refuse entry to the event or to eject any person behaving in breach of our terms and conditions, code of conduct, the safety regulations of the venue or any instructions given to you by any official Conway Hall, zeroheight or Converge employees at the event. This is entirely at our discretion.

We are not responsible for any lost or stolen property.

Schedule and lineup

Sometimes the speaker lineup has to change, whether that's a speaker dropping out or the need to shuffle the schedule around. We reserve the right to change the event schedule and/or speakers. If we have to replace a speaker, we'll always make sure we're replacing them with someone equally awesome!

Photos and videos

There will be people taking video and photos at the event for our marketing purposes. You can request a sticker for your badge to indicate you don't want to be photographed. As long as this sticker is visible, we will endeavour to exclude photos of you in our marketing material.


Converge is committed to providing universal access to all of our events. Please get in touch with community@zeroheight.com as soon as possible to request disability accommodations. Advance notice is necessary to arrange for some accessibility needs. We have cautioned speakers to provide warnings during their presentations if their slides contain motion or anything that may be upsetting.

Privacy Policy

zeroheight believes in protecting personal information whenever necessary. We may collect personally identifiable information for reasons including but not limited to attendance, volunteering, and general correspondence.

When this voluntary information is provided, assume that:

  • Attendance information may be shared with event organisers and volunteers
  • Volunteer information may be shared with other volunteers
  • Attendance information may be shared with the zeroheight sales and marketing teams

Survey participation is voluntary and the information provided will not be shared in a way that could identify participants.

We do not sell or share personally identifiable information in ways outside of the this policy. This includes information collected through registration at Converge. If there is a change to the policy, we will update our website and notify individuals by email.